Learnitale
Adaptive learning built around learner state, spanning curriculum, multiple stakeholder roles, gamification and AI-assisted tutoring.
Portfolio
Selected delivery work
Products, transformations and infrastructure programs delivered across enterprise technology, operations and multi-country environments.
Client and customer details are intentionally anonymized where appropriate.
Signature work
Selected work with depth.
Quote-to-Order Transformation
Simplifying enterprise commerce workflows through automation, self-service and clearer operating processes.
View transformation →Enterprise Infrastructure Virtualization
Full-lifecycle governance of a business-critical infrastructure migration across technical and operational workstreams.
View program →Data Center Consolidation & Recovery Delivery
Solution design, execution planning and technical delivery for an enterprise banking environment.
View delivery →Business process & operations transformation
Turning complexity into clearer operating systems.
Microsoft · Global & EMEA deliveryTransformation work is rarely one system. It is usually the operating model around it.
Business Process Transformation
Quote-to-Order Transformation
GlobalChallenge
Enterprise-volume-licensing quote-to-order processes involved complex workflows across sellers, partners and operations, creating friction across the commerce lifecycle.
Contribution
Led program and process improvement across automation opportunities, self-service, workflow simplification, operating-model improvement and cross-functional stakeholder coordination.
Result
Reduced process friction, increased self-service, simplified quote-to-order workflows and strengthened the enterprise commerce experience.
Global · Automation · Self-service · Commercial operations · Cross-functional execution
Operations Platform Transformation
Partner Case Management Modernization
GlobalChallenge
A roughly two-decade-old interface used by field sales and partners no longer met modern accessibility, browser-compatibility or operational requirements.
Contribution
Delivered modernization and process improvement across migration, consolidated partner-support workflows, self-service and streamlined case resolution.
Result
Improved platform suitability, stronger partner self-service, more streamlined case handling and reduced dependency on legacy tooling.
Platform modernization · Partner experience · Accessibility · Process simplification
Data & Platform Transformation
Enterprise Reporting & Analytics Modernization
GlobalChallenge
A legacy reporting platform required migration as browser and technology dependencies approached retirement.
Contribution
Supported migration to a modern technology stack, modernized dashboards, enhanced search and improved high-usage reports across broader operational workflows.
Result
Reduced dependency on retiring technology, improved accessibility and browser compatibility, and strengthened operational usability.
Platform modernization · Analytics · Operational transformation · Technology migration
Workflow Automation
Field Escalation & Prioritization Automation
EMEAChallenge
Requests arrived through fragmented channels with incomplete intake information, making structured assessment and routing difficult.
Contribution
Designed a structured submission approach, centralized intake, improved information completeness and supported clearer prioritization and routing.
Result
Reduced handoff friction, improved request visibility, strengthened issue-routing velocity and reduced unnecessary effort.
Workflow automation · Operational design · Process improvement · EMEA execution
Enterprise infrastructure & program delivery
Full-lifecycle technical programs.
IBM · International deliveryTechnical delivery becomes program leadership when infrastructure, people and cutover all have to move together.
Infrastructure Program Delivery
Enterprise Infrastructure Virtualization
Global automotive group · Italy & United States8Months
28FTEs
Challenge
Business-critical web applications required virtualization and migration into a new enterprise environment spanning infrastructure, storage, operating systems, middleware and databases.
Contribution
Managed the project end to end from initiation through planning, execution, monitoring/control and closure, including backup, clustering, disaster recovery, hardening, testing and cutover.
Result
Successful transition to the new virtualized infrastructure environment through full lifecycle project governance.
Infrastructure · Storage · Database · Migration · BCDR · Go-live
Infrastructure Program Delivery
Development & Migration Environment Build
Global automotive group · Italy & United States6Months
34FTEs
Challenge
A new application program required development, migration and system-integration-testing infrastructure across storage, operating systems, services, databases and backup.
Contribution
Managed full lifecycle delivery across environment build, migration file sharing, application development and testing, system hardening, disaster recovery and go-live.
Result
Delivered the required environment through coordinated multi-team infrastructure and application readiness.
Environment build · Storage · Database · Migration · BCDR · Go-live
Infrastructure, backup & recovery delivery
Selected field delivery across EMEA.
EMC · EMEA deliveryItaly · Qatar · Kuwait · Bahrain · UAE · Saudi Arabia
Telecom Storage & Backup Operations
Major telecom operator
Two-year residency supporting storage and backup infrastructure across NetWorker, EMC storage arrays, HP 3PAR and Cisco/Brocade switching, including monitoring, reporting and troubleshooting.
NetWorker · Storage · Operations · Troubleshooting
Enterprise Backup & Recovery Residency
Global media organization
Resident engineer accountable for the backup and recovery environment across NetWorker, Data Domain and a physical tape library.
Backup operations · Recovery · Enterprise ownership
Backup Modernization & Disaster Recovery
Regional bank
NetWorker migration from virtual tape to Data Domain and DD Boost, with controlled replication, multi-site DR, testing and customer IT training.
Backup modernization · DR · Replication · Technical enablement
Multi-site Backup & Recovery Operations
Energy company
Resident accountability across NetWorker, VTL, DD Boost, NDMP and Data Domain, including bidirectional replication, recovery operations, server integration and DR testing.
BCDR · Operations · Multi-site replication · Recovery
Data Domain Implementation & Replication
Leading bank
Implementation of two Data Domain arrays across main and DR locations, with two-site replication and integration into enterprise backup tooling.
Data protection · Replication · DR · Implementation
Data Center Consolidation & Recovery Delivery
Regional banking institution
Challenge
A banking environment required data-center consolidation planning and delivery across backup and recovery infrastructure.
Contribution
Produced the solution design, project plan, milestone timeline and execution plan, then delivered the agreed technical scope.
Result
Successful delivery with positive customer, account and management reception.
Solution design · Project planning · BCDR · End-to-end implementation
The broader Saudi delivery period contributed to recognition with an EMC Gold Award for extraordinary achievement.
The wider period also included onsite backup and recovery implementations for multiple enterprise customers across telecommunications, banking and technology.
Recognition
Recognition for delivery and contribution.
Featured recognition
Voice of the Customer
Multiple wins, 2018–2019
Annual Performance Award for 2017
Awarded 2018
Gold Award
2016
Additional recognition
Microsoft · Hackathon 2018 Social Media Competition Winner
Microsoft · Growth Mindset Nomination Award
EMC · Innovation Roadmap Winner
EMC · Cause for Applause
Orange Business Services · Crystal Pyramid for Customer Focus
Orange Business Services · Local Site Award